Recent Posts

What to do if you have a Water Emergency

5/11/2020 (Permalink)

Two SERVPRO teams with water extracting equipment Our water specialists are always ready to help with your water emergency.

Water damage can happen quickly. The Dearborn and Dearborn Heights areas regularly face flooding from the Rouge River. Here are a few tips to help if you encounter a water emergency at your home or business.

Emergency Water Damage Tips:

  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.
  • Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

If you find that your home or business is faced with a water emergency, please call SERVPRO of Dearborn & Dearborn Heights SE at 313-359-4357.

COVID-19 and Commercial Facilities

3/19/2020 (Permalink)

Illustration of Virus through microscope SERVPROXIDE™, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses

SERVPRO® of Dearborn and Dearborn Heights SE is committed to providing safe environments for our colleagues and customers. All information we share comes from CDC and WHO. We encourage you to refer to these reliable sources for information.

SERVPRO® professionals are trained in adhering to the highest cleaning and sanitation standards. We proudly perform proactive cleaning and disinfection of facilities. The CDC’s guidelines for commercial spaces includes all “high touch” items such as light switches, phones, keyboards and doorknobs, as well as:

•Kitchen/Food Areas         •Retails Spaces

•Bathrooms                     •Carpets & Rugs

•Bathrooms                     •Stair Handrails

•Schools/Classrooms        •Offices

•Elevator Cars                  •Water Fountains

•Playground Equipment     •Fitness Equipment

The CDC recommends the use of a labeled hospital-grade disinfectant with claims against organisms similar to COVID-19. SERVPRO®’s proprietary disinfectant, SERVPROXIDE™, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces.

We anticipate no impact to our service and believe in our ability to keep all our clients running as usual. Our team continues to monitor news from CDC and WHO. We will reassess the situation and adjust our plans accordingly.

Please contact our office if we can be a resource or service to you as we navigate this unprecedented situation.

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Viral Pathogen Cleaning

3/12/2020 (Permalink)

Microscope image of virus SERVPRO of Dearborn is trained in the highest cleaning and sanitation standards.

SERVPRO® of Dearborn & Dearborn Heights SE offers proactive cleaning services for the removal of biohazard contaminants. We have the specialized training and products to get you back to business.

About Coronavirus
The CDC is responding to an outbreak of a respiratory disease caused by a new coronavirus, COVID-19, first detected in Wuhan City, China. The virus has spread internationally including the United States and one confirmed patient (at time of publication) in Wayne County. COVID-19 is thought to spread mainly from person-to-person or through the respiratory droplets of an infected person. It may be possible to contract COVID-19 by touching a surface or object that has the virus on it and then touching your own face, but this is not thought to be the main way the virus spreads.

Cleanup and Disinfecting Procedures
Procedures generally include cleaning and disinfecting of porous and non-porous surfaces, equipment and tools, as well as disposal of waste. The CDC recommends using a labeled hospital grade disinfectant with claims against organisms similar to COVID-19. 

SERVPRO’s hospital grade proprietary disinfectant, SERVPROXIDE™, is effective against viruses similar to COVID-19 on hard, non-porous surfaces. Currently there are no disinfectants tested specifically for this particular emerging viral pathogen. However, per the CDC, this product can be used against COVID-19.  Additionally, SERVPROXIDE™ has EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous materials like carpet, rugs, upholstered items, and draperies that are not water sensitive can also be wet cleaned using SERVPROXIDE™.

Cleanup Scope of Work and Planning
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidelines for commercial spaces, as well as the following:  

  • Kitchen/Food Areas
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving and Racks
  • Sales Counters
  • Carpets and rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Scope of Cleanup Protocol
SERVPRO of Dearborn & Dearborn Heights SE can perform a proactive facility or structure cleaning and disinfection where the customer states there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person were to enter and occupy the building.

Holiday Candle Safety Tips

12/20/2019 (Permalink)

Winter Holiday Candle Display Candles are beautiful but also pose risk

Adding candles to holiday décor can add beauty. It also adds to the risk of a house fire. According to the National Fire Protection Agency (NFPA), from 2012-2016, an estimated 8,200 house fires that were started by candles per year. These fires caused 770 injuries and $264 million in property damage. The top 3 days for home candle fires are Christmas, New Year’s Eve, and New Year’s Day.

To minimize your risks, the NFPA recommends using battery-operated flameless candles, which can look and smell like real candles. If you chose real candles, they recommend the following:

  • Make sure they are in stable holders and place them where they cannot be knocked over.
  • Never use a candle if oxygen is used in the home.
  • Completely extinguish all candles when you leave the room or go to bed.
  • Never use of candles in the bedroom or other areas where people may fall asleep.
  • Keep candles at least 1 foot away from anything that can burn including hair and loose clothing.
  • Don’t burn a candle down — put it out before it gets too close to the holder or container.
  • Have battery-powered lighting ready to use during a power outage. Never use candles.

Decking the halls should be fun, but always remember to exercise more caution when using candles.

About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457

Source: https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Top-fire-causes/Candles

Winter Storms and Broken Pipes

12/20/2019 (Permalink)

Ice hanging from broken pipes Pipes can easily freeze and rupture during the bitter cold of Michigan winters

The Dearborn and Dearborn Heights area face a few serious winter risks, but the bitter cold of Metro Detroit can be a real threat to your home.

Pipes break when exposed to the cold weather anywhere - outside your house, near exterior walls or in cold areas such as basements, attics, and garages. Even under sink kitchen or bathroom pipes are vulnerable if the heat drops inside your home. A frozen pipe can burst at the point where the ice blockage inside the pipe is located. More often the rupture is caused by the back flow pressure between the water source and the frozen blockage. A burst pipe can cause considerable damage to your property if not addressed immediately. The American Red Cross offers a few tips to help prevent frozen pipes in your home.

  • Completely drain water from swimming pools, sprinkler lines, and outside hoses
  • Open kitchen cabinets to let warm air near the plumbing
  • Let a very small amount of water drip from faucets that may come from exposed pipes
  • Keep your heat set to the same temperature both day and night

If you are lucky enough to escape the Michigan winters, please do not lower the heat in your empty house more than a few degrees. Every winter we see several empty homes with broken pipes due to the heat being turned off or lowered to dangerous levels. The energy cost savings will not outweigh the insurance claim. For more information visit https://disastersafety.org/winter-weather/protect-your-home-from-severe-winter-weather/

About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457

Ice Dams Are a Major Concern

12/20/2019 (Permalink)

Icicles hanging from roof Icicles may be an indicator of ice dams

The frequently vacillating temperatures of the Dearborn area can be havoc for you roof. Ice dams are a little understood problem that can cause major problems during snowy weather. They form when heated air melts roof snow. The now liquefied snow runs downward to the gutters. Since the unheated gutters are still full of snow and ice. When the water cannot flow into the gutter system, it can seep under the roof’s shingles and into the structure’s interior.

Icicles may be an exterior indicator of an ice dam. Water stains or moisture along the exterior walls or in the attic may be an indication of ice dams and water penetration of the roof membrane. Eliminating the dam as quickly as possible is critical to prevent damage. This can be done with heated roof cables, a roof shovel, or a calcium chloride ice melter.

About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457

Ice Storm Tips

11/11/2019 (Permalink)

Blue car crashed into side of house after slipping off icy road Close to the street houses are frequently hit by cars leaving icy roads. Picture courtesy of Double Deuce Fire Images.

As autumn quickly becomes winter in the Metro Detroit area, we see a number of different types of storm damage. Especially dangerous are ice storms. The weight of ice can bring down power lines and tree branches causing a host of problems. Those downed lines can knock out power and heat for days.

Without heat the pipes in your house will quickly freeze and break. Frozen pipes are one of the most frequent calls we get in the winter. Broken pipes can happen anywhere in your house. Depending on where it happens it can affect every level of your home. If maintaining a constant temperature to avoid frozen pipes is beyond your control, try keeping pipes wrapped in pipe insulation (try a towel or blanket if you do not have pipe insulation) and keep cabinet doors to let what little warm air there may be circulate.

The icy, curvy roads of the down river area pose a unique challenge for winter driving. A less frequent, but still fairly regular post-ice storm call is for board up service. Cars sliding off roads and hitting houses, garages and commercial buildings is frightening occurrence. Our crews are available 24 hours a day, 7 days a week to secure your property after being struck by a vehicle or tree.

About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457

Dearborn's Growing Hospitality Industry

11/5/2019 (Permalink)

Three SERVPRO vehicles parked in front of a hotel It was all hands on deck after a fire disabled an entire wing of a Detroit area hotel.

The hospitality industry is booming in Dearborn and the Metro Detroit area. SERVPRO of Dearborn and Dearborn Heights SE understands keeping your guests satisfied and safe is your top priority. When disaster strikes your hospitality facility the help of a specially trained team is critical to resume normal operations quickly and efficiently.

Whether the cause is a fire, malfunctioning sprinkler head, bio-hazard or even a natural disaster, our team is always at the ready. We work to isolate the damaged area so basic functions can continue normally. Most importantly we work to minimally impact your guests.  Our professionally trained crews work with your management and maintenance teams to prioritize your specific needs and ensure every area is restored to your complete satisfaction. We provide emergency, as well as non-emergency services to a wide variety of hospitality facilities including:

  • Hotels
  • Restaurants
  • Convention Centers
  • Entertainment Venues
  • Banquet Halls

About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457

State of the Art Water Drying Technology

11/5/2019 (Permalink)

Two women metering wet flooring SERVPRO of Dearborn & Dearborn Heights SE uses state of the art technology

Quickly drying your home or business after water damage is crucial. Excess moisture allows mold and mildew to develop and bacteria to multiply. That’s why SERVPRO of Dearborn & Dearborn Heights SE uses specialized tools such as moisture meters.

The meters allow us to precisely access moisture levels in every area including hard to reach areas and areas thought to be unaffected. These areas may be inside walls, in the space between drywall layers, beneath carpet and tile or even subflooring. Identifying potential damage to these lesser-suspected areas can save thousands of dollars in repairs later.

About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457

Commercial Building Maintenance

10/4/2019 (Permalink)

One story, brown, brick commercial building with three entrances Regardless of the size of your commercial building, SERVPRO of Dearborn & Dearborn Heights SE can help with all your restoration needs.

There are some important things to keep in mind in the prevention water damage to a commercial building. Damage and potentially damaging situations are not always obvious when examining your property. The website disastersafety.org offers some easy tips to preventing water damage at your commercial building.

Ground Maintenance:
Landscaping and ground maintenance are major components of a complex system protecting a commercial building from water damage. Proper drainage prevents water pooling against your building. Grassy areas, flower beds and trees help absorb water, drawing it away from buildings.

Building Envelope:
Any unwanted water intrusion can significantly impact the value of a commercial property. Protecting the roofs, walls, windows, and other components of ‘the envelope’ (everything that protects in the interior from the elements) is critical to reducing the likelihood of water damage. Periodically check all exteriors for leaks, damage or signs of standing water.

HVAC Systems: 
Proper operation and maintenance of the heating, ventilating and air conditioning (HVAC) system will reduce the risk of water damage to a commercial building.  

About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457